Message 1 of 7. HP Recommended. Product: HP Pavillion. Operating System: Microsoft Windows 10 bit. Tags 2. Tags: HP pavillion. Message 2 of 7. Hi saabrina , Welcome to HP Forums!
I have read your post and wanted to help. Also, please provide the prodcut number of your laptop. Looking forward to your reply! Was this reply helpful? Yes No. Message 3 of 7. Message 4 of 7. Hi saabrina , Please try to uninstall the touchpad driver from Device Manager. If the cursor cannot move, you may need a USB mouse to peform the reinstallation.
Let me know if it helps. Message 5 of 7. When I disable the touchscreen somehow it enable itself. Any advise will be greatly appreciated. The second step of turning on the SnapTo option did the trick even though mine is not a touch screen. Was contemplating rebooting but got it done with a simple step. Thank you for the article. Your email address will not be published. February 16, Share on Facebook Share on Twitter. Tags: Tutorials Windows 8. Related Posts. How to Upgrade to Windows 11 without waiting October 5, Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:. Did it happen after a recent software update? Have you tried to update the Bios? Have you checked if the issue persists even in the Bios screen? In the meantime, let's try these steps here:. Perform a Hard reset on the notebook :. Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components.
Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:. If Windows is open, click Start and then Shutdown. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. Reconnect the power cord and turn on the power.
Let's start off by checking If the mouse pointer keeps jumping to the top corner in the Bios:. Boot the computer into the Bios screen and check if the mouse pointer jumps to the top corner of the screen. Turn off your computer 2. Make sure you have connected the power cable 3. Turn on your notebook, as it is starting press the F10 button repeatedly. This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above.
If the issue doesn't seem to occur in the Bios, I would suggest here is to update the Bios, Chipset drivers on your PC from our HP support website, using this link. You could also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC. Refer this link to know how to use HP support assistant.
If the issue still persists, I would suggest here is to try these steps here:. Check the Mouse options under control panel:. Check the box labeled "Use MS Office compatible scroll only. Also, check the box below labeled "Scroll in active window only. If the issue persists, attempt the below steps:. If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,.
Uninstall and reinstall the drivers for your mouse:. Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. Click Device Manager. Right-click on mouse entry and choose "uninstall". Restart your computer.
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